Terms and Conditions

Terms and Conditions

This page contains the terms and conditions. Please read these terms and conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

By placing an order, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms and conditions which shall apply to all orders placed or to be placed at Homesteading in South Africa for the sale and supply of any products. No other terms or changes to the terms and conditions shall be binding unless agreed in writing signed by us.

OVERVIEW

This website is operated by Homesteading in South Africa. Throughout the site, the terms “we”, “us”, “our” and “the service” refer to Homesteading in South Africa website.

Homesteading in South Africa offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

PURCHASING GOODS (THE SHORT VERSION)

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at Homesteading in South Africa, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
  • Events outside Homesteading in South Africa’s control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored. (We do not use card facilities at this stage but this may change in future.)
  • Please note that local charges may occur.
  • We reserve the right to amend any information without prior notice.

PRICING AND DESCRIPTION OF GOODS

Prices for goods on the website are as quoted; VAT is not charged on any item. (This may change in future should it become necessary for us to register for VAT.) Cost for delivery will be added at checkout.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We reserve the right to change prices due to error or supplier changes. The customer will be informed of price changes accordingly.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services or information will meet your expectations, or that any errors in the Service will be corrected.We attempt to be as accurate as possible when describing our products on the website; however, we do not warrant that the product descriptions, colors, information or other content available on the website are accurate, complete, reliable, current, or error-free.

Whilst every effort is made to accurately describe products on the website, the photographic image is only a general representation of the product. All items are hand made in small batches and, as such, there may be slight variations between individual soaps, lip balms or lotion bars and between different batches in terms of color, pattern, scent and texture, none of which will affect product quality. The swirl pattern inside, and on top of, soaps will vary within one soap batch due to the nature of the swirl itself and the behavior of the soap batter at time of pouring.

Homesteading in South Africa reserve the right to make a change to a design.

CARE OF SOAP

Once purchased, soaps should be stored in a cool, dry place out of direct sunlight, until use. After each use, the soap should be placed on a free-draining soap dish clear of standing water, to allow it to dry out. Failure to do this may cause the soap to become very soft.

WARNINGS AND PRECAUTIONS

Where possible, natural and mineral colors are used. Although highly unlikely, it is possible that these may cause staining of pale fabrics like washcloths.

The soap is for external use only.  Should any irritation occur, use should be discontinued immediately; we would be grateful for any feedback should this happen.

As with all new products, it is advisable to check on a small area of skin on the inside of your arm before main use. Some essential oils contain potential allergens that may cause adverse reactions in some individuals.

Pregnant women should be careful when using products with essential oils as some essential oils may cause early contractions and/or may be harmful to your unborn baby.

If a customer has a known sensitivity to an ingredient or allergen, it is their responsibility to check the ingredients list of the product prior to purchase.

NUT ALLERGIES:
All our soaps contain at least one ‘nut’ oil like shea butter (Butyrospermum parkii) or macadamia nut oil. Most other products also contain one or more nut oils.

DELIVERY

We promise to ship our  products to you in a safe, secure and reliable manner and to deal promptly with any concern you may have regarding your order.

We will make every effort to despatch orders within 3 working days of receipt; in most instances, orders will normally be dealt with within 24 hours. Proof of despatch will be available upon request.

Our preferred method of delivery is via The Courier Guy courier service.

SAMPLES

It is not our policy to supply goods on approval nor are we currently able to supply free samples of our soaps on request.  The sending of free samples is by our discretion.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. The personal information you provide will be used to ensure deliveries to you.  The information you provide is only available to Makarmi Natural Goat Milk Soap and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request that we delete or correct the information held about you. By accepting the Terms and Conditions set forth, you agree to the above.

FORCE MAJEURE

Events outside our control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Homesteading in South Africa is released from our obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict (including riots and/or strikes), embargo, fire or flood, sabotage, accident, war, natural disasters, or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

PAYMENT

All products remain Homesteading in South Africa’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to make a purchase.

COOKIES

This website uses cookies. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: “Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. We use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors.

MODIFICATION TO THE SERVICE AND PRICES

Homesteading in South Africa reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Homesteading in South Africa has the right to cancel the order and refund any amount paid in the best way. We shall also notify the customer of equivalent replacement products if available. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

All enquiries: makarmigoatmilksoap@gmail.com

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. (At this stage, we do not make use of credit card payments but this may change in future.)

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Homesteading in South Africa, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licencors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Homesteading in South Africa and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the Terms and conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and conditions constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms and conditions should be sent to us at makarmigoatmilksoap@gmail.com.

REFUND POLICY

There are no returns or exchanges on personal care products.  Should something arrive in damaged or unacceptable condition, please notify us immediately for a replacement at no cost to you at makarmigoatmilksoap@gmail.com

Customer satisfaction is very important to us and, as such, we will aim to deal with your complaint within 5 working days; in most instances we will aim to deal with your complaint within 48 hours.

The customer is welcome to contact us on any issue relating to their order, or for any general enquiries, on the email listed above.

RETURNS

Due to the nature of our personal care products, all sales are final.

At Homesteading in South Africa, we take extra care in ensuring that our packaging will protect your trusted purchase while in transit. But, in the unlikely event that your purchase is damaged in transit, we will gladly replace your exact purchase, item for item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval status of your return.
If you are approved, then your return will be processed and a replacement order will be sent out within 5 days of judgement.

EXCHANGES (IF APPLICABLE)

We only replace items if they are damaged while in transit. If you need to return a damaged item, send us an email at makarmigoatmilksoap@gmail.com. (It is likely that we may decide that it is not necessary for you to return damaged items).

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Return address is Portion 86 of the farm Wysfontein, Moedwil, 0315, or P.O Box 31, Moedwil, 0315.

COPYRIGHT ON OUR WEBSITE

All content available on the website is the property of Homesteading in South Africa and is protected by the South African Copyright act of 1978 and its amendments. Nothing may be reproduced in whole or part by electronic means or in print without the prior written permission of the company.